Payment

How to pay

1. Sign in and open Billing in the dashboard.
2. Enter the amount in tenge, from 500 ₸ to 50 000 ₸, and press Top up.
3. The TipTop Pay payment window opens. Pay with a Visa or Mastercard card, Apple Pay or Google Pay.
4. Your bank may ask you to confirm the payment with a code (3-D Secure). This keeps anyone else from paying with your card.

Payments are processed by TipTop Pay Kazakhstan LLP. Card details are entered in their window and never reach us: we only see the amount, the time and whether the payment went through. The amount is charged in tenge; if your card is in another currency, your bank converts it at its own rate.

When the money arrives

• The balance is topped up within a few seconds after your bank confirms the payment. The top-up appears under Operations on the Billing page, and we send a confirmation email.
• Requests from your calculator are then paid from the balance at the prices on the Pricing page.
• If the money was charged but the balance did not change within an hour, write to logarum.support@gmail.com with the date, the amount and the last four digits of the card.

Keep your payment documents

Keep the confirmation of every payment — the email, the SMS or the bank statement — until you have used up the balance. You will need it to ask for a refund or to dispute a payment with your bank.

Protect your data

• Never give anyone your full card number, the CVV code or codes from your bank's messages. We never ask for them — not by email, not by phone.
• Pay only on logarum.com, in the TipTop Pay window that opens from the Billing page.
• Do not save card details on a computer other people use.
• If you think someone has paid with your card, call your bank and block the card.

Refunds

The unused balance is refunded on request to the card it was paid from — section 6 of the Terms of service. Write to logarum.support@gmail.com.

Addresses and phone: Contacts.